SHIPPING, RETURNS & EXCHANGES

Effective: August 1, 2026
Last updated: August 1, 2026

This policy applies to products purchased directly from blueteesgolf.com and forms part of our Terms & Conditions.

Order processing

We process orders Monday through Friday, excluding major U.S. holidays. Orders placed before 11:00 a.m. EST on a business day are generally processed the same business day. Orders placed later are generally processed the next business day. Processing time is separate from delivery time.

Free shipping on orders $50+

We offer FREE STANDARD SHIPPING ON ORDERS $50+ within the contiguous United States.

Eligibility is based on the merchandise subtotal after discounts and before taxes and shipping. If a return brings your order below $50, we may deduct the original shipping cost from your refund.

Orders under $50 are charged standard shipping, shown at checkout. Expedited services are available for an additional charge, shown at checkout. Free shipping does not apply to expedited services, oversized items, or destinations outside the contiguous United States unless stated. We may modify or withdraw any shipping offer at any time; the terms shown when you order apply to that order.

Delivery estimates

Standard delivery is generally estimated at 5-7 business days after processing. Expedited services are estimated at the timeframe shown at checkout.

DELIVERY ESTIMATES ARE ESTIMATES, NOT GUARANTEES. Carrier delays, weather, peak periods and other events outside our control can extend delivery. Weekend delivery is not guaranteed with any service. Title and risk of loss pass to you when we deliver to the carrier.

International shipping

We ship to many international destinations. Rates and estimated delivery times vary by your location, the destination, the product, the carrier and the service selected, and are displayed before you complete checkout.

OUR INTERNATIONAL RATES DO NOT INCLUDE CUSTOMS DUTIES, IMPORT FEES OR TAXES. You are responsible for all customs, duties, fees and taxes imposed by the destination country, whether collected at checkout or on delivery. We cannot predict these amounts. Customs processing can extend delivery unpredictably.

If a shipment is refused or abandoned, any refund is issued only after the product is returned to and inspected at our facility, less shipping and any charges we incur. International customers are responsible for return shipping on all returns, including exchanges.

Lost or damaged shipments

If tracking shows delivered but you have not received your order, contact support@blueteesgolf.com within 14 days of the delivery date so we can open a carrier investigation.

If your order arrives damaged, contact us within 7 days of delivery with photographs of the product and the packaging. We will arrange a replacement or refund at our option.

We are not responsible for packages lost or stolen after confirmed delivery, or for delivery to an incorrect address supplied by you.

EXTENDED 100-DAY RETURNS

Eligible products purchased from Blue Tees Golf may be returned for a refund within 100 DAYS OF THE DELIVERY DATE.

You may open your product and use it reasonably during that period. We want you to be able to try it on the course.

To be eligible:

  • The return is requested within 100 days of delivery.
  • Proof of purchase is provided if we ask for it.
  • The product is returned with the components and accessories supplied with it.
  • The product has not been intentionally damaged, abused or materially altered.

YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS ON A RETURN FOR REFUND. We recommend a trackable service, as we cannot refund a return we do not receive.

How to start a return or exchange

Email support@blueteesgolf.com with your order number and the reason. We will confirm eligibility and send return instructions. Please do not ship anything back before contacting us, as unauthorised returns may be refused or delayed.

Refunds

Once we receive and inspect your return we will refund your ORIGINAL PAYMENT METHOD within 5-10 BUSINESS DAYS. Your bank or card issuer may take additional time to post the credit.

Original expedited shipping charges are not refundable. If your order qualified for free shipping only because of items you are returning, we may deduct the original shipping cost.

WE DO NOT CHARGE A RESTOCKING FEE. We may decline or adjust a refund where a returned product has been intentionally damaged, abused or materially altered, or where components are missing. If we do, we will explain why and offer to return the product to you at your cost.

EXTENDED 100-DAY EXCHANGES

Eligible products may also be exchanged within 100 days of the delivery date.

FOR AN APPROVED EXCHANGE, BLUE TEES GOLF PAYS THE RETURN SHIPPING COST AND PROVIDES A PREPAID RETURN LABEL. We ship the replacement once the exchange is approved.

Exchanges are subject to availability. If the item you want is unavailable we will offer an alternative or a refund. Proof of purchase may be required. Exchanges are limited to one per original order unless we agree otherwise.

IN SHORT: return for a refund and you pay return shipping; exchange for another product and we pay it.

What is not eligible

  • Gift cards, which are non-refundable except where required by law.
  • Items designated FINAL SALE, where clearly disclosed before purchase.
  • Products purchased from anyone other than Blue Tees Golf or an authorised retailer, including online marketplace and resale platform purchases.
  • Products returned without required components, or intentionally damaged, abused or materially altered.
  • GAME Premium subscriptions and other digital services, which are governed by our GAME Subscription Terms.
  • Extend protection plans, which are governed by Extend's own plan terms.

Products bought from an authorised retailer should be returned to that retailer under its policy.

Defective products

If a Blue Tees Golf technology product develops a defect, our Two-Year Limited Warranty may provide a remedy beyond the 100-day return window. This policy and the warranty operate independently, and you may use whichever applies. See blueteesgolf.com/pages/warranty.

Changes to this policy

We may update this policy. The version in effect on the date of your purchase applies to that purchase.

Contact us

Blue Tees Enterprises LLC d/b/a Blue Tees Golf
7515 Metropolitan Drive, Suite 405, San Diego, CA 92108
support@blueteesgolf.com

We respond generally within 24 hours, Monday through Friday.